Help Center
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Shipping and estimated delivery time always relate to business days. Business days are Monday – Friday and exclude all Irish Holidays and Good Friday.
*USA Delivery is now with FedEx, the Price at Checkout is the total you pay, There will be no extra duty or taxes and will be delivered as normal*
Ireland 2 - 3 Working Days DPD
UK 4 - 5 Working Days Royal Mail
UK 3 - 4 Working Days DPD
USA 5 - 9 Working Days With FedEx
Germany, Netherlands, France 5 Working Days FedEx, Postal Service
5-9 Working Days Postal Service
Italy FedEx 5 Working Days Italy Post Service 10 Working Days
Rest Of Europe 5 - 7 Working Days FedEx
Australia 10 - 20 Days Standard Post
Canada 10 Days Approx. Post
All Orders Dispatched Within 1-2 Working Day.
Jewelry Orders Dispatched after 2 Working Days.
Shipping and estimated delivery time always relate to business days. Business days are Monday – Friday and exclude all Irish Holidays and Good Friday. Please be aware, there Will be delays at peak times With DPD & the postal service, especially around Christmas.
*USA Delivery is now with FedEx, the price at checkout is the total you will pay, there will be no additional taxes or duty to pay on delivery of package*
How much is delivery?
Netherlands, Germany, Belgium, Austria, Luxembourg, France,Italy
Canada
Australia
United Kingdom
UK Shipping
Orders to the UK with a Value of Less than €156 £135 are not subject to taxes or Duty.
Please take note that orders being shipped to the United Kingdom with a total value of £135/€156 or more will be subject to tax and duty in accordance with local laws and regulations related to Brexit.
If your total order exceeds £135, our international courier partner ROYAL MAIL / DPD will inform you. The payable amount for tax and duty fees will be collected by ROYAL MAIL / DPD upon delivery of your goods. If the value of tax and duty fees exceeds £100, ROYAL MAIL / DPD will contact you beforehand before delivering to your address.
As the recipient, it is your responsibility to handle all customs procedures for both the export and import of the products. You will be required to cover any extra costs, including import duty, formal customs entry, taxes, levies, and other charges.
When ordering products to be delivered to someone else, it's important to note that the recipient of the goods will receive a separate request for payment of any additional charges, rather than the person who placed the order. We recommend informing the recipient of this responsibility ahead of time. Please be aware that we have no control over these charges and cannot provide assistance in this matter.
There is no need to email if you need to return items purchased
Return / Refund Policy
Thank you for your purchase. We hope you are happy. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund Within 90 Days. We refund your purchase with the same payment method used when paying for the item.
For all items returned to our UK & USA Address it can take a further 10-12 Days for a refund as these are automatically forwarded to our Irish address.
RETURNS
We are unfortunately unable to offer free returns postage, as if we did, we would have to increase the price of our products.
Please have order number on or inside the returned package.
All returned items must be in new and unused condition, with all original tags and labels attached. Please fold knitwear as you have received. Earrings can not be returned due to hygiene reasons. Special & made to order rings & jewellery can not be refunded.
RETURN PROCESS
To return an item, Place the item securely in a sealed package and include your order number or proof of purchase and mail your return by postal service only to the following address.
Exchange
All returns are processed for a refund. Should you need an exchange, please reorder your items online.
USA Returns Only
Skellig Gift Store
Return to Origin
Mr Alan Foster
APW 4021085
266 Cherry Lane
New Castle
DE 19720
USA
UK Returns Only (Excluding N Ireland)
Skellig Gift Store
Return to Origin
Mr Alan Foster
APW 4021085
AddressPal, The Beacon, Mosquito Way,
Hatfield, AL10 9WN, United Kingdom
Ireland, N Ireland & European Returns
Skellig Return Department
Skellig Gift Store
New Line Road,Waterville
Co. Kerry, Ireland
V23 DW22
All Non-European Returns,
(Including Australia & Canada)
Important: Customs forms need to be filled in carefully to avoid the postal service returning the item back to you.
Please have these 4 key messages attached on the form:
Phone Number: 085 8674449
Email Address: info@skelliggiftstore.com
Description:________
Value:_______________
Please state the items are marked as ‘Return to Origin‘ on the front of the returned package:
Skellig Return Department
Skellig Gift Store
New Line Road
Waterville
Co. Kerry, Ireland
V23 DW22
If you can't find your order number or have any questions please contact us here.
If the reason for return is not based on a defect within the garment then you will be required to pay shipping for the item you wish to exchange or refund.
Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable. Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
Size Guide
Please visit the link below to visit a table that has the size conversions so that you can choose a size that fits you best. Please note the sizes in the chart below are approximate and are used as guidance only. As wool is a natural fibre, it, therefore, has a degree of flexibility.
Visit the Skellig Gift Store Size Guide here.
How to handwash your wool sweater
When washing your knitwear & wool sweaters, it’s important to handwash them, never machine wash as it can cause shrinkage. Lukewarm water is most suitable for wool as very hot or cold water may cause them to shrink.
Only use a small amount of detergent, too much can be difficult to rinse from your knitwear & wool sweaters, which may leave them coarse. Try to wash one at a time to avoid any colour mixing.
Top Tip: You should never wring or scrub your wool knitwear as this can cause pilling and stretching.
Drying your knitwear
The most important guideline to follow when it comes to drying your knitwear & wool sweaters is to never put it in a tumble dryer, as this will cause it to shrink. Dry it flat across a clothes rail or on a towel. It’s important not to hang your knitwear & wool sweaters to dry as this will cause stretching.
Top Tip: If your knitwear needs to be reshaped, do this while it is still damp.
Storing your knitwear
The best way to store your knitwear & wool sweaters is to fold them. When storing sweaters it is best not to hang them as it will cause the shoulders of a sweater to stretch and the weight will stretch the body length. If you are storing your knitwear for the summer, we recommend putting them in breathable bags to avoid any mildew.
Top Tip: If you are storing your knitwear away for the summer, put a sachet of lavender in with them, this will keep any little bugs away!
To contact customer service, please consult our contact form here or simply email your query to info@skelliggiftstore.com.
